FAQ

F.A.Q
My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

If I prepaid for my item, can I still return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy.

Making an order & buy a product.
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